Adyen's Hosted Call Center interface
Step 2. Enter Order Details
After a successful login the following screen the call center agent is prompted to enter the following information:
● Merchant Account
The merchant account to use for this payment. If a user is only assigned to one merchant account, this will
not appear.
● Currency / Amount
The payment amount specified with a decimal separator. So please specify 100.00 for EUR 100.00. Please
note that Japanese yen is doesn't have any minor units (e.g. 1001 yen is specified as 1001). Currency is
presented as a drop-down list and only shows currencies configured for the merchant account selected.
● Payment Reference
The (merchant) reference for this payment. This reference will be used in all communication to the
merchant about the status of the payment. Although it is a good idea to make sure it is unique, this is not a
requirement. The maximum length is 80 characters.
● Country Code
By default the payment methods offered to the shopper are filtered based on the country which the IP
address of the shopper is mapped to. This prevents a UK shopper from being presented with a German
payment method like ELV. This IP-to-country mapping is not 100% accurate so if you have already
established the country of the shopper you may set it explicitly.
● Shopper Reference
An ID that uniquely identifies the shopper (e.g. a customer id in a shopping cart system). Recommended as
it is used in a velocity fraud check. This field is mandatory if the “Store these details for recurring
transactions” checkbox is checked.
● Email Address
The email address of the shopper. This field is mandatory if the “Store these details for recurring
transactions” checkbox is checked.
● Store These Details for Recurring Transactions
Checkbox indicating whether the payment details should be stored for recurring transactions. Defaults to
checled. Shopper Reference and Email Address are mandatory if checked. Please see the Adyen Recurring
Payments Manual for more information on recurring payments.
If applicable, airline data fields also appear. Please see the Airline Data document, available from Adyen
Support, for further information.
All information in this screen can either be typed in manually by your call center personnel or fed from another
application, such as your internal ordering system (if this is web-based).
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