Manual Adyen MOTO (page 6 of 13) (English)

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Adyen's Hosted Call Center interface

2 Adyen's Hosted Call Center interface

The call center interface can be reached via the following URL:

https://callcenter-live.adyen.com/callcenter/action/login.shtml

For test the URL is:

https://callcenter-test.adyen.com/callcenter/action/login.shtml

The interface consists of a login screen followed by a series of screens as shown below.

We will now discuss the various steps of a call center transaction.

Step 1. Login

When you visit the URL you will see the familiar Adyen login page:

Your employees should logon using your Company Account code. Only specific users should have access to

this interface, notably call center employees and administrative roles. Please see below on how to create a

user with the right permissions.

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Adyen MOTO Manual

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