Manual Adyen MOTO (page 11 of 13) (English)

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Call Center Skin

3 Call Center Skin

If you start the call center application for the first time a default skin is chosen. You can override this skin by

uploading your own skin. This is the same process as with e-commerce transactions. If you don't upload a skin,

the Adyen default skin will be used.

In the Customer Area, add the Call Center Skin Code in the merchant settings page of the Merchant Account

(Settings > Merchant Settings):

Contrary to what is common for e-commerce transactions the Result URL & Continue-to URL of the call center

application should be set. Use the following settings:

● Result URL for Test

https://callcenter-test.adyen.com/callcenter/action/result.shtml

● Continue-to-URL for Test

https://callcenter-test.adyen.com/callcenter/action/callcenter.shtml

● Result URL for Live

https://callcenter-live.adyen.com/callcenter/action/result.shtml

● Continue-to-URL for Live

https://callcenter-live.adyen.com/callcenter/action/callcenter.shtml

This makes sure that the operator will stay within the call center application after processing a transaction.

Please note that the call center interface is using the regular hosted payment pages so you can use much of

that functionality.

The Show airline fields on callcenter page skin option is also set here if wishing to capture airline data. Please

see the Airline Data document, available from Adyen Support, for further information.

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Adyen MOTO Manual

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