Manual Adyen Fraud - Excessive Charge-Back (page 9 of 19) (English)

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MasterCard Global Merchant Audit Program

questionare within 25 days after Adyen notifies the merchant. Adyen will

liaise with its merchant's to ensure the questionaire is completed correctly;

and

2. If MasterCard is not happy with the response then they will require the

merchant to create and implement a fraud control action plan within 90

days of being placed in the Global Merchant Audit Program.

Longterm if the fraud issues of the merchant are not resolved by the fraud control

action plan then the acquirer and / or MasterCard will open up a six month

chargeback window and possibly revoke the right for the merchant to accept

MasterCard payments.

Potential Fines

MasterCard does not supply details of specific fines however a continued violation

will fall under what MasterCard describes as “Category A noncompliance”.

Category A noncompliance occurs when a merchant affects payment system

integrity. MasterCard has the authority to impose monetary noncompliance

assessments for Category A noncompliance.

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Adyen Fraud - Excessive Charge-Back Manual

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