Manual Adyen Fraud - Excessive Charge-Back (page 8 of 19) (English)

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MasterCard Excessive Chargeback Programme

3 MasterCard Global Merchant Audit

Program

The Global Merchant Audit Program uses a rolling six months of data to identify

merchants that in any calendar month meet the criteria set out in the table below.

The fraud figures are related to when the transaction occurred not when the

fraudulent transaction was reported.

The table set out below explains the different tiers of the MasterCards Global

Merchant Audit Program.

A merchant location is classified in

the Following GMAP tier....

If in any calendar month, the

merchant location meets the

following fraud criteria...

Tier 1 – Information Fraud alert • 3 fraudulent transactions; and

• At least USD 3,000 in fraudulent

transactions; and

• A fraud to sales dollar volume

ratio minimum of 3% and not

exceeding 4.99%

Tier 2 – Suggested Training alert • 4 fraudulent transactions; and

• At least USD 4,000 in fraudulent

transactions; and

• a fraud to sales dollar volume

ratio minimum of 5% and not

exceeding 7.99%

Tier 3 - High Fraud alert • 5 fraudulent transactions; and

• At least USD 5,000 in fraudulent

transactions; and

• A fraud to sales dollar volume

ratio minimum of 8%.

If MasterCard identifies a merchant in Tier 2, Adyen will recommend the merchant

undertakes a fraud training program.

If MasterCard identifies a merchant in tier 3, MasterCard will usually issue an audit

of the merchant, this means:

1. The acquirer will require the merchant to fill in a questionare outlining what

steps it is taking to stop its fraud problem. The merchant must return the

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Adyen Fraud - Excessive Charge-Back Manual

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