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3. Increase antispam protection level. By increasing the protection level, the
antispam filter will need less spam indications to classify an e-mail message as
spam.
4. Retrain the Learning Engine (Bayesian filter). Use this solution when antispam
detection is very unsatisfactory and indicating undetected spam messages no
longer works.
Note
Acronis Backup and Security 2010 integrates into the most commonly used mail
clients through an easy-to-use antispam toolbar. For a complete list of supported
mail clients, please refer to Supported Software (p. 2).
If you are using a different mail client, you cannot indicate spam messages and
train the Learning Engine. To solve the problem, try increasing the antispam
protection level and adding spammers to the Spammers list.
Indicate Undetected Spam Messages
If you are using a supported mail client, you can easily indicate which e-mail
messages should have been detected as spam. Doing so will considerably improve
the efficiency of the antispam filter. Follow these steps:
1. Open your mail client.
2. Go to the Inbox folder.
3. Select the undetected spam messages.
4. Click the Is Spam button on the Acronis Backup and Security 2010 antispam
toolbar (normally located in the upper part of the mail client window). This
indicates to the Learning Engine that the selected messages are spam. They are
immediately marked as [spam] and moved to the junk mail folder. The next
e-mail messages that fit the same patterns will be marked as [spam].
Add Spammers to Spammers List
If you are using a supported mail client, you can easily add the senders of the spam
messages to the Spammers list. Follow these steps:
1. Open your mail client.
2. Go to the junk mail folder where spam messages are moved.
3. Select the messages marked as [spam] by Acronis Backup and Security 2010.
4.
Click the Add Spammer button on the Acronis Backup and Security 2010
antispam toolbar.
5. You may be asked to acknowledge the addresses added to the Spammers list.
Select Don't show this message again and click OK.
Troubleshooting
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