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Acronis Backup and Security 2010 Manual

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7. Select the folder containing SPAM messages and click Next.
8. Click Finish to start the training process.
9. When training is completed, click Close.
Ask for Help
If this information was not helpful, you can contact Acronis for support as described
in section “Support” (p. 301).
33.4.3. Antispam Filter Does Not Detect Any Spam Message
If no spam message is marked as [spam], there may be a problem with the Acronis
Backup and Security 2010 Antispam filter. Before troubleshooting this problem,
make sure it is not caused by one of the following conditions:
● The Acronis Backup and Security 2010 Antispam protection is available only for
e-mail clients configured to receive e-mail messages via the POP3 protocol. This
means the following:
▶ E-mail messages received via web-based e-mail services (such as Yahoo, Gmail,
Hotmail or other) are not filtered for spam by Acronis Backup and Security 2010.
▶ If your e-mail client is configured to receive e-mail messages using other protocol
than POP3 (for example, IMAP4), the Acronis Backup and Security 2010 Antispam
filter does not check them for spam.
Note
POP3 is one of the most widely used protocols for downloading e-mail messages
from a mail server. If you do not know the protocol that your e-mail client uses to
download e-mail messages, ask the person who configured your e-mail client.
● Acronis Backup and Security 2010 doesn't scan Lotus Notes POP3 traffic.
You should also verify the following possible causes:
1. Make sure Antispam is enabled.
a. Open Acronis Backup and Security 2010.
b. Click the Settings button in the upper-right corner of the window.
c. In the Security Settings category, check the antispam status.
If Antispam is disabled, this is what is causing your problem. Enable Antispam
and monitor the antispam operation to see if the problem is fixed.
2. Although very unlikely, you may want to check if you (or someone else) configured
Acronis Backup and Security 2010 not to mark spam messages as [spam].
a. Open Acronis Backup and Security 2010 and switch the user interface to Expert
Mode.
b. Click Antispam on the left-side menu and then the Settings tab.
Troubleshooting
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