EnglishEnglish
please go to our web site on www.acoustic-
energy.co.uk and follow the links for customer
support.
12. Troubleshooting
If problems occur when connecting the radio to
the wireless network, these steps may help to
resolve them:
12.1 Confirm that a Wi-Fi connected PC can access
the Internet (i.e. can browse the web) using the
same network.
12.2. Check that a DHCP server is available, or that
a static IP address is configured on the radio.
12.3. Check that a firewall is not blocking any
outgoing ports. As a minimum the radio needs
access to UDP and TCP ports 80, 554, 1755, 5000
and 7070.
12.4. Check the access point does not restrict
connections to particular MAC addresses. The
radio’s MAC address can be viewed using the
menu item Configure -> Network Config -> View
Config -> MAC address.
12.5 If the network is encrypted check that the
correct password has been entered into the radio.
Remember that the password is case sensitive.
12.6. If the radio connects to the network
successfully, but is unable to play a particular
station (or stations), this may be due to one or
more of the following:
The station is not broadcasting (remember it may
be located in a different time zone).
The station has reached the maximum allowed
number of simultaneous listeners.
The station is not broadcasting anymore.
The link held by the radio to the station is out of
date.
The Internet connection between the server (often
located in a different country) and the radio is too
slow.
Try using a PC to play the programme via the
station’s web site. If the station plays successfully
use the form at http://www.reciva.com/stations/
add_station.asp to notify us so that we can change
the station data that is used by the radio.
12.7 For further troubleshooting information and
details of more in-depth user functions and settings
13. Licence Information and Warranty
This product contains software licensed under
version 2 of the GNU Public License and version
2.1 of the GNU Lesser Public License, The source
code for this software is available from: http://
www.reciva.com/gpl/
This product includes technology owned by
Microsoft Corporation and under a licence from
Microsoft Licensing GP. Use or distribution of such
technology outside of this product is prohibited
without a license from Microsoft Corporation and/
or Microsoft Licensing, GP as applicable.
Your Acoustic Energy Internet Radio is guaranteed
against original defects in materials, manufacture
and workmanship for one year from the date of
purchase.
Under this warranty Acoustic Energy agrees to
repair any defect or, at the company’s discretion,
replace the faulty component(s) without charge
for parts or labour. This warranty does not imply
any acceptance by Acoustic Energy or its agents
for consequential loss or damage and specifically
excludes fair wear and tear, accident, misuse or
unauthorised modification.
This warranty is applicable in the United Kingdom
only and does not in any way limit the customer’s
legal rights. Claims and enquiries under the
warranty for Acoustic Energy products purchased
outside the UK should be addressed to the local
importers or distributors. If you have reason to
claim under the warranty please contact your
dealer in the first instance.
Please retain all original packaging materials for
possible future use. We suggest that you complete
details of purchase now and keep this information
in a safe place for future reference.
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