Manual ZyXEL VMG8623-T50A (page 372 of 421) (English)

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Chapter 43 Troubleshooting

VMG/XMG Series User’s Guide

372

2 Make sure you entered your ISP account information correctly in the Network Setting > Broadband

screen. These fields are case-sensitive, so make sure [Caps Lock] is not on.

3 If you are trying to access the Internet wirelessly, make sure that you enabled the wireless LAN in the

Zyxel Device and your wireless client and that the wireless settings in the wireless client are the same as

the settings in the Zyxel Device.

4 Disconnect all the cables from your device and reconnect them.

5 If the problem continues, contact your ISP.

I cannot access the Internet through a DSL connection.

1 Make sure you have the DSL WAN port connected to a telephone jack (or the DSL or modem jack on a

splitter if you have one).

2 Make sure you configured a proper DSL WAN interface (Network Setting > Broadband screen) with the

Internet account information provided by your ISP and that it is enabled.

3 Check that the LAN interface you are connected to is in the same interface group as the DSL

connection (Network Setting > Interface Grouping).

4 If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the

LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.

I cannot connect to the Internet using a second DSL connection.

ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL

connection, either ADSL or VDSL connection at one time.

I cannot connect to the Internet using an Ethernet connection.

1 The DSL connection has priority. If the DSL connection is up, then the Ethernet connection will be down.

2 Make sure you have the Ethernet WAN port connected to a MODEM or Router.

3 Make sure you configured a proper Ethernet WAN interface (Network Setting > Broadband screen) with

the Internet account information provided by your ISP and that it is enabled.

4 Check that the WAN interface you are connected to is in the same interface group as the Ethernet

connection (Network Setting > Interface Group).

5 If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the

LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.

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