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Chapter 18 Troubleshooting
VMG4005-B50A/B60A User’s Guide
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1Make sure you have the DSL port connected to a telephone jack (or the DSL or modem jack on a splitter
if you have one).
I cannot connect to the Internet using a second DSL connection.
ADSL and VDSL connections cannot work at the same time. You can only use one type of DSL
connection, either ADSL or VDSL connection at one time.
I cannot access the VMG anymore. I had access to the VMG, but my connection is not available
anymore.
1Your session with the VMG may have expired. Try logging into the VMG again.
2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Figure 4 on page 12.
3Turn the VMG off and on.
4If the problem continues, contact your vendor.
18.4 IP Address Setup
I need to set the computer’s IP address to be in the same subnet as the VMG.
1In Windows 10, open the Control Panel.
2Click Network and Internet (this field may be missing in your version) > Network and Sharing Center.
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