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Chapter 18 Troubleshooting
VMG4005-B50A/B60A User’s Guide
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6If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
Make sure you have logged out of any earlier management sessions using the same user account
even if they were through a different interface or using a different browser.
Try to access the VMG using another service, such as Telnet. If you can access the VMG, check the
remote management settings and firewall rules to find out why the VMG does not respond to HTTP.
I can see the Login screen, but I cannot log in to the VMG.
1Make sure you have entered the password correctly. See the cover page for the default login names
and associated passwords. The field is case-sensitive, so make sure [Caps Lock] is not on.
2You cannot log in to the Web Configurator while someone is using Telnet to access the VMG. Log out of
the VMG in the other session, or ask the person who is logged in to log out.
3Turn the VMG off and on.
4If this does not work, you have to reset the device to its factory defaults. See Section 18.1 on page 66.
I cannot Telnet to the VMG.
See the troubleshooting suggestions for I cannot see or access the Login screen in the Web
Configurator. Ignore the suggestions about your browser.
18.3 Internet Access
I cannot access the Internet.
1Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Figure 4 on page 12.
2Disconnect all the cables from your device and reconnect them.
3If the problem continues, contact your ISP.
I cannot access the Internet through a DSL connection.
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