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Chapter 43 Troubleshooting
VMG/XMG Series User’s Guide
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3Check that the WAN interface you are connected to is in the same interface group as the Ethernet
connection (Network Setting > Interface Group).
4If you set up a WAN connection using bridging service, make sure you turn off the DHCP feature in the
LAN screen to have the clients get WAN IP addresses directly from your ISP’s DHCP server.
I cannot connect to the Internet using a cellular connection.
1The DSL and Ethernet connections have priority in that order. If the DSL or Ethernet connection is up,
then the cellular connection will be down.
2Make sure you have connected a compatible cellular dongle to the USB port.
3Make sure you have configured Network Setting > Broadband > Cellular Backup correctly.
4Check that the Zyxel Device is within range of a cellular base station.
I cannot access the Zyxel Device anymore. I had access to the Zyxel Device, but my connection
is not available anymore.
1Your session with the Zyxel Device may have expired. Try logging into the Zyxel Device again.
2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section Figure 19 on page 30.
3Turn the Zyxel Device off and on.
4If the problem continues, contact your vendor.
43.4 Wireless Internet Access
What factors may cause intermittent or unstabled wireless connection? How can I solve this
problem?
The following factors may cause interference:
Obstacles: walls, ceilings, furniture, and so on.
Building Materials: metal doors, aluminum studs.
Electrical devices: microwaves, monitors, electric motors, cordless phones, and other wireless devices.
To optimize the speed and quality of your wireless connection, you can:
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