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ZyXEL NBG6817 - ARMOR Z2 Manual

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Chapter 16 Troubleshooting
NBG6817 User’s Guide
164
16.5 Resetting the NBG6817 to Its Factory Defaults
If you reset the NBG6817, you lose all of the changes you have made. The NBG6817 re-loads its default
settings, and the password resets to 1234. You have to make all of your changes again.
You will lose all of your changes when you push the RESET button.
To reset the NBG6817:
1 Make sure the power LED is on.
2 Press the RESET button for one to four seconds to restart/reboot the NBG6817.
3 Press the RESET button for longer than five seconds to set the NBG6817 back to its factory-default
configurations.
If the NBG6817 restarts automatically, wait for the NBG6817 to finish restarting, and log in to the Web
Configurator. The password is “1234”.
If the NBG6817 does not restart automatically, disconnect and reconnect the NBG6817’s power. Then,
follow the directions above again.
16.6 Wireless Connections
I cannot access the NBG6817 or ping any computer from the WLAN.
1 Make sure the wireless LAN is enabled on the NBG6817.
2 Make sure the wireless adapter on your computer is working properly.
3 Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports the
same wireless standard as the NBG6817.
4 Make sure your computer (with a wireless adapter installed) is within the transmission range of the
NBG6817.
5 Check that both the NBG6817 and the wireless adapter on your computer are using the same wireless
and wireless security settings.
6 Make sure traffic between the WLAN and the LAN is not blocked by the firewall on the NBG6817.
7 Make sure you allow the NBG6817 to be remotely accessed through the WLAN interface. Check your
remote management settings.
•See the chapter on Wireless LAN in the User’s Guide for more information.
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