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Chapter 26 Troubleshooting
NBG4115 User’s Guide
189
3 Reboot the NBG4115.
4 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestion
Check the settings for QoS. If it is disabled, you might consider activating it.
26.5 Resetting the NBG4115 to Its Factory Defaults
If you reset the NBG4115, you lose all of the changes you have made. The NBG4115 re-loads its
default settings, and the password resets to 1234. You have to make all of your changes again.
You will lose all of your changes when you push the RESET button.
To reset the NBG4115:
1 Make sure the power LED is on.
2 Press the RESET button for longer than 1 second to restart/reboot the NBG4115.
3 Press the RESET button for longer than five seconds to set the NBG4115 back to its factory-default
configurations.
If the NBG4115 restarts automatically, wait for the NBG4115 to finish restarting, and log in to the
Web Configurator. The password is “1234”.
If the NBG4115 does not restart automatically, disconnect and reconnect the NBG4115’s power.
Then, follow the directions above again.
26.6 Wireless Router/AP Troubleshooting
I cannot access the NBG4115 or ping any computer from the WLAN (wireless AP or router).
1 Make sure the wireless LAN is enabled on the NBG4115
2 Make sure the wireless adapter on the wireless station is working properly.
3 Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports
the same wireless standard as the NBG4115.
189


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