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Chapter 25 Troubleshooting
AMG1001-T/AMG1011-T Series User’s Guide
124
6 If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Advanced Suggestions
Try to access the AMG1001-T/AMG1011-T using another service, such as Telnet. If you can
access the AMG1001-T/AMG1011-T, check the remote management settings and firewall rules to
find out why the AMG1001-T/AMG1011-T does not respond to HTTP.
I can see the Login screen, but I cannot log in to the AMG1001-T/AMG1011-T.
1 Make sure you have entered the password correctly. The default password is 1234. The field is
case-sensitive, so make sure [Caps Lock] is not on.
2 You cannot log in to the web configurator while someone is using Telnet to access the AMG1001-T/
AMG1011-T. Log out of the AMG1001-T/AMG1011-T in the other session, or ask the person who is
logged in to log out.
3 Turn the AMG1001-T/AMG1011-T off and on.
4 If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page
15.
I cannot Telnet to the AMG1001-T/AMG1011-T.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload
new firmware.
See the troubleshooting suggestions for I cannot see or access the Login screen in the web
configurator. Ignore the suggestions about your browser.
25.3 Internet Access
I cannot access the Internet.
1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and Section 1.5 on page 13.
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