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ZyXEL AMG1001-T Series Manual

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Chapter 25 Troubleshooting
AMG1001-T/AMG1011-T Series User’s Guide
123
25.2 AMG1001-T/AMG1011-T Access and Login
I forgot the IP address for the AMG1001-T/AMG1011-T.
1 The default IP address is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the AMG1001-
T/AMG1011-T by looking up the IP address of the default gateway for your computer. To do this in
most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address
of the Default Gateway might be the IP address of the AMG1001-T/AMG1011-T (it depends on the
network), so enter this IP address in your Internet browser.
3 If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page
15.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 1.6 on page
15.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default IP address is 192.168.1.1.
• If you changed the IP address (Section 8.2 on page 54), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the AMG1001-T/AMG1011-T.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts and Java
enabled. See Appendix C on page 164.
4 If there is a DHCP server on your network, make sure your computer is using a dynamic IP address.
See Appendix A on page 126. Your AMG1001-T/AMG1011-T is a DHCP server by default.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the AMG1001-T/AMG1011-T. See Appendix A on page 126.
5 Reset the device to its factory defaults, and try to access the AMG1001-T/AMG1011-T with the
default IP address. See Section 1.6 on page 15.
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