The manufacturer grants a 24-month warranty (“liability for defects”) on new goods (§ 439 and 476 German Civil Code (BGB)). The warranty covers
defects already inherent in the product at the time of purchase. If you discover a defect, you can demand that the manufacturer repair or otherwise
rectify the product. If the seller is of the opinion that the defect only arose after the purchase, he must prove this during the first 6 months. After
6 months, however, the burden of proof is reversed. Then the buyer has to prove that the defect already existed at the time of purchase. The
guarantee is granted on a voluntary basis by the manufacturer. The duration and conditions of the guarantee can be freely determined by the
manufacturer. The manufacturer grants a guarantee of 2 years on frame breakage and 6 months on the entire bike and its attachments. The
guarantee does not cover parts subject to wear, e.g. battery, chains, pedals, toothed belts, tyres, wheel rims, inner tubes, bearings, gear shift
mechanism, brake pads, chain sprockets, pinions, bottom bracket, gear shift and brake cables as well as paintwork and stickers. The warranty does
not cover damage caused by failure to observe the assembly instructions or by improper use (jumps, stunts, tricks, wheelies, downhill). The bike is
intended exclusively for private use. Damage caused by rental, leasing or participation in competitions is fully excluded from the warranty. Repairs,
conversions or other modifications to this bike carried out independently and without consulting the manufacturer will void the warranty. The
warranty will also be voided if the maintenance intervals prescribed in this manual are not observed and a thorough inspection of your bike is not
carried out at least once or twice a year. The original proof of purchase must be kept together with the service booklet in order to substantiate
warranty claims. With the purchase, the guarantee terms are accepted in full and without qualification. The following conditions apply: No
guarantee in the case of accident damage, improper use, use for other than the intended purpose, in the case of damage resulting from improper
assembly, if the inspection and service intervals are not observed or in the case of loss of parts and attachments. The wear parts that the
manufacturer excludes from the guarantee include brake pads and brake discs, wheel rims, the complete drive train including rear derailleur, front
derailleur, crank set and chain.
Information about the guarantor: Pentagon Sales GmbH, Lindenstraße 31 - 33 in 73479 Ellwangen (Jagst), Germany
If a warranty claim occurs within 14 days, the customer has the right to return the product free of charge for a full refund of the purchase price.
Optionally, the customer is entitled to a remedy of the defect in the form of a repair or a replacement of the defective component. After expiry of
these 14 days but still within the first 6 months from the date of purchase, the customer is entitled to a remedy of the defect in the form of a repair
or a replacement of the defective component.
