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Symptom Resolution
I cannot connect
to the internet
Check for network coverage. Check you
have a valid data SIM with available credit
My phone is slow
to respond or
freezes
Restart your phone to refresh the memory.
Uninstall applications you are no longer
using
The battery
discharges
quickly
Check network signal strength. With only
1 or 2 bars, the battery has to work
harder. Switch off Wi-Fi, Bluetooth & GPS
if you are not using them.
Tip: You can add the power management
widget to your home screen to easily
switch off functions.
The battery may be worn out.
How do I reset
the phone?
Go to Settings > Privacy > Factory data
reset.
I cannot unlock
my screen
If you have forgotten your unlock pattern,
please see Factory Reset below.
72


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