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Yealink W60P Manual

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Troubleshooting
97
Register Issue
Why cannot the handset be registered to the base station?
If the network works normally, you can check the compatibility between base station and
handset. There are 2 sets of base stations, complied with the FCC and CE standards respectively.
You can check it from the back of the base station. There are also 2 sets of handsets, American
and Europe area respectively.
The American area handset is compatible with FCC standard base station.
The Europe area handset is compatible with CE standard base station.
Call Issue
Why can’t I receive calls?
Ensure that the DND mode is not activated. Refer to Do Not Disturb (DND) on page 71.
Ensure that Always Forward feature is not enabled. Refer to Call Forward on page 72.
Why do I hear some noise during a call?
Ensure that you are not using the handset or base station in an area with high electrical
interference. You can reposition the handset and the base station to keep them far away
from sources of high electrical interference.
Ensure that the handset is not too far from the base station.
Restart the base station and place a call to see if there is still noise heard during the call.
Paging Issue
Why does paging fail?
Check the current mode of the base station. If the base station is not in the paging mode,
press the paging key on the base station to enter the paging mode.
Ensure that there is at least one handset registered to the base station.
Audio Issue
Why doesn’t the handset ring?
Ensure that the ringer volume of your handset is not adjusted to the minimum. Refer to
Adjusting Volume on page 30.
Ensure that the silent mode is not switched to On. Refer to Switching Silent Mode to
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