Before requesting service, make the below checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve
the problem, consult your dealer for instructions.
PowerPage
Troubleshooting guide
Picture
≥Some distortion is normal during SEARCH.
≥Ensure that the equipment is connected properly.
≥Make sure the television is on.
≥Ensure the television’s video input setting (e.g., VIDEO 1) is correct.
≥Go to the Video menu in the SETUP screen, and change “TV Aspect” to suit your television. You
may also need to change the screen mode on the television itself.
≥Ensure that the unit is connected directly to the television, and is not connected through a video
cassette recorder.
≥The 4:3 TV ZOOM function is on.
≥Check the settings in the GUI screen’s Video menu.
≥The unit and television are using different video systems.
For U.K., Europe and Australia models
Use a multi-system or PAL television.
For General model
Use a multi-system or NTSC television.
–
5
–
–
6, 16
–
15
14
–
Picture distorted.
No picture.
The picture shown on the
television is not normal.
(The sides of the picture are cut
off or black bands appear at the
top and bottom of the screen.)
Picture quality is poor.
The SETUP menus and other
screens shown on the television
are displayed incorrectly.
Colors appear faded.
≥Some operations may be prohibited by the disc.
≥The unit may not be operating properly due to lightning, static electricity or some other external
factor.
Reset procedure:
Press [STANDBY/ON] to switch the unit to the standby mode and then back to ON.
Alternatively, press [STANDBY/ON] to switch the unit to the standby mode, disconnect the AC
power cable, and then reconnect it.
≥Check the batteries are installed correctly.
≥The batteries are depleted: Replace them with new ones.
≥Point the remote control at the remote control signal sensor and operate.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
≥This unit cannot play discs other than DVD-Video, CD and Video CD.
≥You can only play DVD-Video if their region number is the same or includes the same region
number as the unit or if the DVD-Video is marked “ALL”. Confirm the region number for the unit
on the rear panel.
≥The disc may be dirty and may require cleaning.
≥Ensure that the disc is installed with the label of the side to be played facing upwards.
≥An alternative language is not selected with discs which do not contain more than one language.
≥In the case of some discs, the alternative language cannot be selected with [AUDIO] or
[SUBTITLE]. Try selecting it from the disc’s menu if one is available.
≥Menus are only displayed if they are recorded on the disc.
≥Subtitles appear only with discs that contain them.
≥Subtitles are cleared from the television. Display the subtitles.
≥The language is not recorded on the disc.
≥This function is dependent on software availability. Even if a disc has a number of angles
recorded, these angles may be recorded for specific scenes only.
≥This feature does not work when the unit is outputting bitstream signals.
≥Reset all the settings to Factory Preset.
While stopped, press and hold [:] and [;] on the unit and then also press and hold [<]
on the unit until “Initialized” disappears from the television. Turn the unit off and on again.
All settings will return to the default values.
Operation
–
–
6
6
7
–
7
7
–
8
–
8
–
–
12
–
12
–
–
No power.
The unit is automatically
switched to the standby mode.
≥Insert the AC power cable securely into the wall outlet.
≥To conserve power, the unit automatically switches to standby after approximately 30 minutes in
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