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83Hoofdstuk Bijlagen
Problemen met display van de tv‑ontvanger oplossen
De tv‑ontvanger doet niets meer. Het rode of groene lampje in het display van de tv‑ontvanger
brandt.
Oorzaak Oplossingen
Er is een storing opge treden in
uw tv‑ontvanger.
Start het modem en tv‑ontvanger opnieuw op.
Zie ‘Apparatuur c7
Blijven de problemen bestaan, bel dan de klantenservice.
Problemen met pincodes oplossen
Je pincode of betaalcode werkt niet.
Oorzaken Oplossingen
U bent uw pincode of betaalcode
vergeten.
U hebt de pincode van XS4ALL ontvangen toen u Televisie van XS4ALL
hebt afgesloten (zie Hoofdstuk 4.4).
Bel de klantenservice om de pincode en betaalcode te laten herstellen.
Uw pincode of betaalcode wordt niet
geaccepteerd.
Als u beide codes gebruikt en deze zijn niet hetzelfde, controleer dan of u
de juiste code hebt ingetoetst.
Blijft het probleem bestaan, bel dan de klantenservice om de standaard
pincode en betaalcode te laten herstellen.
Problemen na aanzetten van tv‑ontvanger
Na het aanzetten van de tv‑ontvanger kun u alleen televisie, radio en teletekst gebruiken.
Oorzaak Oplossing
Het opstarten van de tv‑ontvanger
duurt lang.
Wacht rustig af totdat de software alle functies geladen heeft. Als u de
tv‑ontvanger aanzet (niet vanuit stand‑by stand), heeft de software enige
tijd nodig om te laden. Dit kan 6 minuten duren.
81


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