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FAQ
Issue Solution Issue Solution
The baery level is low. Recharge the
vacuum-mop, and try again.
There are too many obstructions around the
charging dock. Place the charging dock in a
more open area.
The vacuum-mop is too far away from the
charging dock. Move it closer to the charging
dock and try again.
The vacuum-mop
cannot return to the
dock to charge.
The vacuum-mop is
malfunctioning.
The vacuum-mop
makes unusual
sounds.
The vacuum-mop
cleans less
efficiently or leaves
dust behind.
The vacuum-mop
is offline.
The vacuum-mop
cannot be turned on.
The vacuum-mop
cannot start cleaning.
The vacuum-mop cannot
resume the cleanup.
The vacuum-mop cannot
be charged.
The vacuum-mop does
not perform the
scheduled cleanup.
The vacuum-mop cannot
be connected to the Mi
Home/Xiaomi Home app.
The vacuum-mop
keeps going offline.
A foreign object might be caught in the brush,
side brush, or the le/right wheel. Turn off the
vacuum-mop and remove any debris.
The Wi-Fi signal is weak. Make sure the
vacuum-mop is in an area with good Wi-Fi
coverage.
Something is wrong with the Wi-Fi connection.
Reset the Wi-Fi and download the latest
version of the app, and try reconnecting.
Make sure there is enough open space
around the charging dock and its charging
contacts are free of dust and other debris.
The ambient temperature is too low (below
0°C) or too high (above 35°C).
Make sure the vacuum-mop is connected
to the network and stays in the range of
Wi-Fi at all times.
Make sure the charging dock and the
vacuum-mop are in the range of Wi-Fi and
have a good signal. Follow the instructions in
the user manual to reset the Wi-Fi
connection and try to reconnect the
vacuum-mop.
The dust compartment is full, please empty its
contents.
The filter is blocked, please clean it.
A foreign object is caught in the brush, please
clean it.
Make sure the vacuum-mop is not in DND
mode, as this mode will prevent it from
resuming the cleaning.
Make sure you are not using the app to send
the vacuum-mop back to the charging dock,
or press the dock buon, or move the
vacuum-mop back to the charging dock, as
these operations will stop the vacuum-mop
from resuming the cleanup.
Make sure the vacuum-mop is connected to
the network, otherwise it cannot
synchronize time and perform the
scheduled cleanups.
Make sure the vacuum-mop is not in DND
mode, as this mode will prevent it from
performing a scheduled cleanup.
The baery level is low. Recharge the
vacuum-mop, and try again.
Turn off the vacuum-mop, and then turn it on
again.
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18


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