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10
Poor-Quality Sound
Check the AV connection (see “Connect to Your
TV and Audio System”). Play Dolby
®
Digital audio
only on audio systems that support Dolby Digital.
Select the audio output that is supported by your
system or TV: stereo or Dolby
®
Surround for stereo
speakers, mono for monaural speakers. If sound is
coming from only one speaker, check that all audio
cables are connected correctly.
Play only supported discs (Xbox 360 games, audio
CDs, and DVD movies). Clean the disc. Insert the
disc fully and close the disc tray. To bypass the Xbox
Dashboard and start discs automatically, change the
startup console system setting.
Game, Movie, or Music Doesn’t Start
Play only supported discs (Xbox 360 games, audio
CDs, and DVD movies). Clean the disc. Insert the
disc fully and close the disc tray. To bypass the Xbox
Dashboard and start discs automatically, change the
startup console system setting.
Disc Doesn’t Eject
Disconnect your console from power and position
it horizontally. Insert a straightened paper clip into
the yellow-labeled round hole on the left side of
the console, near the front, between the ventilation
slats. The tray will eject slightly, and you can pull
the tray all the way out by hand.
Power Light Flashes
The console power button should glow solid green
whiletheconsoleisonandashwhenyoupress
theejectbutton.Ifitashesdifferentlyduring
operation, follow these steps:
Flashes red: The console is too hot and will not
play games until cooled down. Place the console
in a well-ventilated area away from other heat
sources and unblock all vents. Once it cools, the
ashingwillstopandtheconsolecanbeplayed.
For more information, see “Position Your Xbox.
Solid red: Follow the instructions on the screen to
correct the problem.
Solid red, no on-screen instructions: Internal
problem that requires service. Visit www.xbox.
com/support to request service.
Wireless Controller Doesn’t Work
Press the Xbox Guide button to turn on the wireless
controller, then connect it to your console (see
“Connect Additional Controllers”).
If lights spin longer than 15 seconds when
connecting:
Move the controller closer to the console.
Make sure the batteries are fresh.
Keep the console and controller at least three
feetawayfromlargemetalobjects,suchasle
cabinets and refrigerators.
Metallic decorations or stickers on the console or
controller can interfere with wireless controller
performance. Remove decorations and try
connecting again.
Make sure the front of the console is positioned
in the direction of the controller and away from
nearby walls.
Cordless phones (2.4 GHz), wireless LANs, wireless
video transmitters, microwave ovens, some mobile/
cell phones, and Bluetooth headsets can interfere
with the operation of the controller. Turn these off
or unplug them and retry connecting.
If nothing else works, turn off your console, remove
and reinsert the batteries into the controller, then
reconnect the controller to the console.
12


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