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Problem Possible cause Solution
Bluetooth
pairing is not
working
Reset Bluetooth under
Settings and pair
again
No sound
when listening
to audio
M-DEX is not within
range of the hearing
aids
Slide the M-DEX up-
wards on the lanyard
CaRIng foR youR mDeX
The device is a valuable object and should be treated
with care. Here are some things you can do to prolong
the life of your M-DEX:
WARNING
• Do not expose the device to extreme temperatures or high
humidity.
• Do not immerse in water or other liquids.
• Do not carry your M-DEX with you during X-rays, MRIs or
other scans or radiation treatments and never place it in a
microwave oven. These are some of the types of radiation that
can damage the device. Radiation from room surveillance
equipment, burglar alarms, mobile phones and similar sources
is weaker and will not damage the device. However on occa-
sion radiation from devices such as certain burglar alarms,
automatic motion detectors and other electronics may cause
noticeable audible interference during M-DEX and hearing aid
use.
CAUTION
• Never try to open or repair the device yourself. (This should
only be done by authorised personnel.)
• Clean the device with a soft cloth. Never wash it with water,
cleaning solutions or other liquids.
• Avoid dropping the M-DEX.
• When the device is not in use, keep it in its case in a cool, dry
location out of reach of children and pets.
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