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In Case of malfunCtIon....
Problem Possible cause Solution
Your M-DEX
does not work
The battery is ex-
hausted
Charge the battery
(see page 11)
Display shows
“Please match
with hearing
aids”
The M-DEX is not
matched with your
hearing aids
Contact your hearing
care professional
No Bluetooth
streaming of
telephone
music when
activating
Bluetooth on
M-DEX
On some personal au-
dio devices, the music
player may need to be
activated before it can
play music
Refer to the user man-
ual for the telephone
for further information
M-DEX not vi-
brating when
telephone
rings
Vibrator not activated
in M-DEX
The vibrator function
is activated under Set-
tings
BT icon in
M-DEX is blue
but there is no
connection to
telephone
M-DEX has been
paired with a different
device, and has estab-
lished contact with it
Turn BT off on the ac-
tive equipment or re-
set Bluetooth settings
and pair telephone
again
Your M-DEX is
on but the
display is
black
Keylock is activated Press No > Menu
Problem Possible cause Solution
Sound from
Bluetooth/
jack too low
and/or noisy
Sound not turned up
loud enough
Turn up the volume of
the device connected
to the M-DEX and turn
down to a suitable
volume on the M-DEX
M-DEX takes
a long time to
charge or
does not
charge at all
Charger used is not
the correct one
Use the charger in-
cluded with your
M-DEX
Program
shown in
M-DEX not
the same as in
the hearing
aid
M-DEX and hearing
aid not matched cor-
rectly
Ask your hearing care
professional to match
again
Incoming call
screen is
shown but no
telephone
ringing tone is
heard in the
hearing aids
Some telephones do
not produce a ringing
tone in the hearing
aids if telephone is set
to silent
Turn off the silent
function on your mo-
bile phone
The M-DEX is not
within range
Move it within range
(up to 50 cm)
When a tele-
phone key is
pressed, the
hearing aids
beep and
change to an-
other pro-
gram
Some telephones
send keypad tone to
the M-DEX
Turn off keypad tone
on the telephone
50 51
26


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Others manual(s) of Widex WIDEXLINK M-DEX TBV Mobiele telefonie

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