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Knowledge Base and FAQ
The following sections include helpful tips and knowledge base articles from WD
and other sources for your WD product.
Frequently Asked Questions
Uninstalling the WD Software – Windows
Use the Windows Add or Remove Programs function to uninstall the WD software from your
computer.
1. Go to the Control Panel.
2. Select Programs and Features category; in some versions of Windows, this is
called simply "Programs".
3. Choose the program you want to remove, then click Uninstall.
a. When the WD Discovery software is uninstalled, the WD Drive Utilities
software is automatically uninstalled.
4. When prompted with an "Are you sure..." question, click Yes.
Uninstalling the WD Software – macOS
Use Finder to uninstall the WD software from your computer.
1. Open Finder and go to Applications.
2. Select the WD Software you want to uninstall and drag the icon to the trash
bin.
a. When the WD Discovery software is uninstalled, the WD Drive Utilities
software is automatically uninstalled.
3. When prompted with an Uninstall dialog box, click Uninstall.
WD Knowledge Base Articles
All WD Knowledge Base references listed below can be viewed at:
support.wdc.com/knowledgebase. Enter the below listed Answer ID in the search
field. You can also Click on the Answer ID listed below for a direct link.
WD Discovery Software Online User Guide
Answer ID 17312 | WD Discovery Online User Guide
…………
WD Discovery Software Solutions and Troubleshooting
Answer ID 19506 | WD Discovery Software Solutions and Troubleshooting
…………
Knowledge Base and FAQ
My Book Duo
User Manual
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