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Device does not turn on
Possible cause Corrective action and explanation
Low battery
Plug in the device. Check connections between the ProBP
3400 and the transformer, then between the transformer
and wall receptacle.
Battery installed incorrectly
Using the polarized guidelines on the battery label, insert
the battery, positive (+) side first, into the battery
compartment.
Device not powering up Unplug the device from wall receptacle and check for
breaks in the cord. If connections are secure, check
electrical outlet for power. Charging indicator is on if
connections are good and the device is plugged into a
working outlet.
Plug the device into a known working electrical outlet.
The device may not power up if the battery is completely
discharged. Connect the device to an external power source
for at least 15 minutes before attempting to power up
again. If device powers up, charge the battery for at least
six hours before disconnecting the device from the power
supply.
Replace the battery.
Notify Biomedical department or Welch Allyn Technical
Support.
System error The device displays a system fault message that contains a
wrench icon
and a system fault code to assist service
and engineers in diagnosing the problem.
Bluetooth troubleshooting
ProBP 3400 and the target device will not pair
Possible cause Corrective action and explanation
Bluetooth radio is not enabled on the ProBP 3400
See Bluetooth wireless technology section for instructions
on enablingBluetooth functionality in the device.
ProBP 3400 is not in Pairing mode
See Bluetooth wireless technology section for instructions
on enabling pairing in the device.
There is too much distance between ProBP 3400 and the
target device
Move the ProBP 3400 closer to the target device.
The wrong PIN was entered for a Bluetooth 2.0 connection
If a PIN is requested, enter 1234.
There is a problem with the target device Refer to operating system or computer hardware manuals
for further troubleshooting.
66
Troubleshooting Welch Allyn Connex® ProBP™ 3400 digital blood pressure device
72


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