Manual Wacom DTU1931 (page 39 of 172) (English, German, French)

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Troubleshooting

Page 35

When using the pen

display tablet on a

multiple monitor system,

you cannot use the pen

to control the other

monitor(s).

Set a pen button to D

ISPLAY TOGGLE, and then press that button to

cycle between pen control for the DTU-1931 and your other displays.

See the electronic Software User’s Manual for details on working with

ISPLAY TOGGLE.

You can also use your pen to control the other monitors in mouse

mode. To use mouse mode, first set the pen’s DuoSwitch to M

ODE

OGGLE.... Then use the switch to toggle between pen mode and

mouse mode.

The line you are drawing

does not line up with the

location of the screen

cursor.

To function properly, some applications require that the pen is set to

pen mode. Make sure the pen has not

been toggled to mouse mode.

If the pen is set to pen mode and the problem still exists, then you

may have a corrupted preferences file. Follow the instructions in the

next tip to create a new preferences file.

You suspect the pen

tablet preferences may

be corrupted, or want to

make certain that all

settings are at their

factory defaults.

Delete the pen tablet preferences as follows:

Windows: Click the

START icon and select ALL PROGRAMS.

Then select W

ACOM TABLET and TABLET PREFERENCE FILE UTILITY.

In the dialog box that appears, click on the R

EMOVE MY PREFERENCE

ILE button to delete the preferences for the current user. To delete

preferences for multiple users, click on the R

EMOVE ALL PREFERENCE

ILES button. Note that administrator rights are required to delete

preferences for all users. Relaunch any currently open tablet-aware

applications that you may be running.

Macintosh: For a single user, delete the tablet preferences by first

choosing your H

OME folder from the GO menu. Then open your

home L

IBRARY folder. Within your home LIBRARY folder, open the

REFERENCES folder and delete the com.wacom.wacomtablet.prefs

file. Log out, then log back in. When the tablet driver loads it will

create a new preferences file with the factory defaults.

For multiple users, delete all tablet preferences by first opening the

main A

PPLICATIONS folder. Then open the WACOM TABLET folder and

run the R

EMOVE WACOM TABLET utility. When the utility starts, click on

the R

EMOVE ALL PREFERENCE FILES button. The tablet driver will be

restarted, creating new preferences files with the factory defaults.

Recalibrate the tablet.

Note: Do not manually remove the WACOM TABLET.PREFPANE file from

the main L

IBRARY PREFERENCEPANES folder. This file is only to be

removed when uninstalling the tablet software driver, and then only

when using the R

EMOVE WACOM TABLET utility.

The computer does not

go to sleep.

When you are not using the pen, remove it from the pen display

surface or the pen display will continue to send data, keeping the

computer awake.

The screen cursor jumps

back when using your

regular mouse or

trackball.

When the pen is not in use, place it in the pen storage compartment,

or at some location near the pen display – but not on the display.

Leaving your pen on the display may interfere with screen cursor

positioning when using other input devices.

The screen cursor

moves erratically or

jumps around on the

display screen when

another tablet is

connected to your

computer.

The tablet portion of the DTU-1931 emits electromagnetic waves at a

certain frequency. If another tablet is too closely placed to the

DTU-1931 it may interfere with screen cursor positioning. If this

occurs, move the tablet further away from the DTU-1931.

DTU193_Manual.fm Page 35 Monday, September 15, 2008 2:42 PM

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