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Wacom DTU1931 Manual

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Troubleshooting
Page 34
You notice a delay at the
beginning of pen or
inking strokes.
Open the Wacom Tablet control panel and go to the PEN tab.
Try decreasing the T
IP DOUBLE CLICK DISTANCE. If that does not
work, try dragging the T
IP DOUBLE CLICK DISTANCE slider to the OFF
position in order to turn off double-click assist.
You have to press hard
with the pen when
clicking, drawing, or
writing.
Open the Wacom Tablet control panel and go to the P
EN tab.
Move the T
IP FEEL slider toward SOFT, or select the DETAILS... button
and decrease the S
ENSITIVITY and CLICK THRESHOLD settings.
The pen tip does not
function.
Be sure you are using the pen that originally came with your
DTU-1931. Other pens may not function properly on the pen display.
Check the control panel’s P
EN tab and verify that a CLICK function is
assigned to the pen tip.
Make sure the status LED lights blue when the tip is pressed. If the
LED does not light, verify that the USB cable is plugged into an
active port on your computer or on a USB hub.
If the LED still does not light, you may have defective hardware (see
Troubleshooting on page 28).
The pen tip and screen
cursor do not properly
line up.
Open the Wacom Tablet control panel and select the C
ALIBRATE tab.
Continue with Calibrating the DTU-1931 on page 23.
Changing the function
settings for the pen has
no effect.
Make sure you change the settings for the pen and application that
you are using. See the electronic Software User’s Manual for details
on working with application-specific settings.
The pen side switch
does not work.
Be sure you are using the pen that originally came with your
DTU-1931. Other pens may not function properly on the pen display.
Be sure to press the side switch when the pen tip is within 5 mm
(0.2 inch) of the pen display’s active area – do this without pressing
down on the pen tip.
In the Wacom Tablet control panel, verify that the side switch is set to
the proper function you are expecting to occur for the application and
tool you are using.
Check also the S
IDE SWITCH MODE. If CLICK & TAP is selected, you
will need to first press the side switch then touch the pen tip to the
tablet surface in order to perform a click function.
Make sure the status LED lights blue when you press the side switch.
If not, verify that the USB cable is plugged into an active USB port on
your computer or on a USB hub; the LED will not light if the USB
cable is not plugged into an active port.
If the LED does not light, you may have defective hardware (see
Troubleshooting on page 28).
The screen cursor
moves but it does not
jump to the pen tip
location when the pen is
placed on the display
screen, and it does not
follow the pen tip when
the pen is moved across
the display.
Make sure the Wacom tablet driver has loaded properly by opening
the Wacom Tablet control panel. If the driver did not load you will see
an error message. If an error message appears, reboot your
computer. If the problem persists, refer to the Installation instructions
and reinstall the Wacom tablet software. (For Macintosh, you must
restart your computer after installing the Wacom tablet driver for
proper tablet operation.)
If you have customized the side switch on your pen to toggle between
pen mode and mouse mode, make sure that your pen display is
operating in pen mode.
DTU193_Manual.fm Page 34 Monday, September 15, 2008 2:42 PM
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