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Problem Possible causes Possible solution
Cannot
answer
incoming
calls
You have activated the Call
barring feature.
Disable this
feature. See Bar
certain calls.
Cannot make
outgoing
calls
You have activated the Call
barring feature.
Disable this
feature. See Bar
certain calls.
You have activated the
Fixed dialling numbers
feature.
Disable this
feature. See Use
fixed dialling
numbers.
PIN Code
blocked
You have entered an
incorrect PIN code three
consecutive times.
Contact your
service provider. If
the service
provider provides
the micro-SIM
card’s PUK code,
use the PUK code
to unlock the
micro-SIM card.
Phone
crashes,
reboots,
freeze, or
cannot be
powered on
Some third-party software
is not compatible with your
phone.
Uninstall the
software that may
cause the
problem.
Upgrade the
phone software.
Reset the phone to
factory status.
109


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