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Problem Possible causes Possible solution
Unable to
select certain
features
Your service provider does
not support these features,
or you have not applied for
services that provide these
features.
Contact your
service provider.
Cannot
charge the
battery
The battery or battery
charger is damaged.
Contact the dealer.
The phone’s temperature is
below 0 °C or higher than
45 °C.
Adjust the battery
charging
environment to
avoid extremes of
temperature.
The contact between the
battery and charger is poor.
Check all
connectors to
ensure that all
connections have
been properly
made.
Shortened
standby time
The standby time is related
to your service provider
system configuration. The
same phone used with
different service providers’
systems will not provide
exactly the same length of
standby time.
If you are located
in an area where
signalling is weak,
temporarily power
off the phone.
The battery is depleted. In
high temperature
environments, battery life
will be shortened.
Contact the dealer
to change a new
battery.
107


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