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Forwarding site calls
About forwarding site calls
An administrator can use the forwarding site calls service to forward calls for some or all users at a site to a
different phone number at certain times, for example out of business hours.
When an administrator activates this service, all calls to all users at the site are forwarded to a specific phone
number, for example to an auto-attendant or a voice mailbox. The administrator can activate or deactivate the
service manually or can set up a rule to activate the service automatically during specific periods, such as
overnight or during holidays.
Overriding site-wide settings
An administrator can override the site-wide settings for individual users. For example, the administrator might
forward all site calls overnight. This situation would cause a problem if overnight calls to a particular individual
need to be forwarded to a different number. In this case, the administrator could deactivate forwarding site calls
for that user. Then they could use a user-level option, such as forward selected calls, to forward the user's calls
to the correct number.
Read about overriding forwarding site calls for a user>
Interaction with other services
Forwarding site calls generally takes precedence over any forwarding or blocking settings made by a user.
However, the following user services all take precedence over forward site calls:
l Accept selected calls
l Reject selected calls
l Reject anonymous calls
Activating forwarding site calls
If you want to activate the service at specific times, you must first set up a schedule for those periods.
Read about creating schedules>
To activate site call forwarding
1. Select Site services > Site services > Forward site calls.
2. Select On or Automatic on from the Active options.
If you select Automatic on, you can select the times when you want the service to be active.
3. Enter the phone number you want callers to be forwarded to.
One Net Service Portal for administrators
One Net Service Portal - Version 1.0/3 June 2016
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