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To activate Call Transfer options
1. Select Call services> Transfer call > Edit.
2. Select from the following options:
Service option What the option does when activated
Transfer call recall If you transfer a call to a number that is not answered within a certain number of
rings, the call returns to you. You can set the number of rings to between 2 and
20.
Enable busy camp on Lets you transfer a call to a busy phone. When the phone becomes free, an alert
warns the person at that extension that the call is waiting. If the call remains
unanswered beyond a time limit, the call returns to you. You can set the time
limit to between 30 and 600 seconds.
Use prevention of
diversions for
unannounced
transfers
After an unannounced transfer, the destination phone is not allowed to send the
call to voicemail or forward it to another location.
Use prevention of
diversions for
consultative calls
After an announced transfer, the destination phone is not allowed to send the
call to voicemail or forward it to another location.
On-hold music
About on-hold music
You can improve your callers' experience by playing music or messages if you have to place them on hold. You
can play background music so callers are not left in silence, or use the opportunity to deliver informative or
promotional messages.
Setting up on-hold music
Your administrator configures the on-hold music service for your site. You can use this service or turn it off.
To switch on or off the on-hold music
l In Call services > On-hold music, select On or Off.
Turning off on-hold music during a call
You can turn off on-hold music for your current call by using feature access code *60.
Read about using feature access codes>
Checking forwarding site calls
An administrator can use the forwarding site calls service to forward calls for some or all users at a site to a
different phone number at certain times, for example out of business hours.
One Net Service Portal for users
One Net Service Portal - Version 1.0/3 June 2016
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