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Service Call notification sent?
Do not disturb Yes
Forward group calls No
Hunt group No. When a user takes a call as part of a hunt group, a call notification is not
sent
Voicemail Yes
Setting options for call transfers
You can transfer a call in several different ways:
Transfer type What happens
Unannounced transfer You transfer the call to someone directly, without speaking to them.
Announced transfer You put the call on hold while you call the person you want to transfer the call to. If
they agree to take the call, you complete the transfer.
Conference transfer You add someone to the call and have a three-way conversation before you transfer
the call.
With unannounced transfers, there's a risk that the call goes to a phone that isn't answered, sends the call to
voicemail or automatically forwards the call elsewhere. Similarly, you can't be sure a call you've placed against
a busy phone will be retrieved promptly. You can set up options to ensure that these calls don't get lost and
that callers don't have to wait too long without speaking to someone.
One Net Service Portal for users
One Net Service Portal - Version 1.0/3 June 2016
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