Vileda Product Guarantee
A. SCOPE
1. By this Guarantee, Vileda guarantees the product to be free from defects in materials and workmanship at the
date of original purchase for a period of two years from that date. The Vileda company that provides and will
honour this Guarantee is designated in this Guarantee or accompanying leaflets or can be found on our website
www.vileda.com.
2. If within the guarantee period the product is determined to be defective (at the date of original purchase) due
to improper materials or workmanship, Vileda or an authorized service network member in the Guarantee Area
will, without charge for labour or parts, repair or (at Vileda’s discretion) replace the product or its defective
parts subject to the terms and limitations below. Vileda may replace defective products or parts with new or
refurbished products or parts. All products and parts replaced become the property of Vileda.
3. This guarantee does not cover:
a) periodic maintenance and repair or parts replacement due to wear and tear.
b) consumables (components that are expected to require periodic replacement during the lifetime of a
product such as batteries, filters).
c) damage or defects caused by use, operation or treatment of the product inconsistent with normal
personal or domestic use.
d) damage or changes to the product as a result of:
I. misuse, including:
- treatment resulting in physical, cosmetic or surface damage or changes to the product;
- failure to install or use the product for its normal purpose or in accordance with Vileda instructions
on installation or use;
- failure to maintain the product in accordance with Vileda instructions on proper maintenance;
- installation or use of the product in a manner inconsistent with the technical or safety laws or
standards in the country where it is installed or used;
II. use of the product with accessories, peripheral equipment and other products of a type, condition and
standard other than prescribed by Vileda;
III. repair or attempted repair by persons who are not Vileda or authorized service network members;
IV. Accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper
ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges
including lighting, other external forces and impacts.
B. TERMS
1. Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase,
model name and dealer’s name) is presented with the defective product within the guarantee period. Vileda
may refuse free-of-charge guarantee service if these documents are not presented or if they are incomplete
or illegible. This Guarantee will not apply if the model name or serial number on the product has been altered,
deleted, removed or made illegible.
2. This Guarantee does not cover transport costs and risks associated with transport of your product to and from
Vileda or the service agent.
3. We would like to inform you that the diagnosis fee of your product shall be paid by you if the diagnosis of your
product proves that you will not be entitled to a repair under this guarantee (for whatever reason) to rectify the
defect or your product is working properly and no hardware fault could be designed.
C. EXCLUSIONS AND LIMITATIONS
1. Except as stated above, Vileda makes no guarantee (express, implied, statutory or otherwise) regarding
product quality, performance, accuracy, reliability, fitness for a particular purpose, or otherwise.
2. Vileda does not take responsibility for secondary or indirect damages caused by the incorrect use of the
product. Save as set out elsewhere in this clause the responsibility of Vileda will not exceed the purchase price
of the product. If you have any doubts referring to the correct use of the product or referring to the guarantee,
call Vileda Customer Service.
3. Nothing in this guarantee is intended to restrict Vileda’s liability for death, personal injury or damage to private
property caused by the goods proving defective while in the consumer’s use as a result of Vileda’s negligence.
D. YOUR LEGAL RIGHTS RESERVED
As a consumer, you have legal rights in relation to goods that are faulty or not as described. Advice about your legal
rights is available from your local Citizens Advice Bureau or Trading Standards Office. Nothing in this guarantee
will affect these rights.
E. YOUR GUARANTOR
The guarantee for this product is provided and will be honoured by Freudenberg Household Products, Vileda
House, 2 Chichester Street, Rochdale, Lancashire, OL16 2AX. www.vileda.com/uk Tel: 0345 7697356.
