This section gives some of the most likely solutions to problems you might have with your DRX-602ES.
I can’t get any sound
!Make sure your DRX-602ES and amplifier are switched on.
!Check that you have connected the DRX-602ES to your amplifier correctly, see Setting up, and that your amplifier has the correct source selected.
!Check that the volume on your amplifier is not too low or that you have selected MUTE on the remote control.
!Ensure that you have completed the autotune procedure to find digital radio services.
Remote control not functioning
!Check that you have inserted the batteries correctly.
!Check that you are not too far away from the main unit (not more than 7 metres recommended) and that the remote sensor is not obscured.
Display says ‘No Service Check Setup’
Check that your aerial is connected and positioned properly. Use the autotune facility to search for services.
I can’t access secondary services
If secondary services are available for the currently selected service the Secondary indicator LED will light up. Use the remote control to select
secondary services, see Using the remote control.
Display says ‘Memory Reset Presets Lost’
This may occur if the unit has been switched off for an extended period of time (longer than a month). Use autotune to refresh your stored services if
necessary. You can then re-enter your presets using the remote control.
Display has gone blank
This may occur if a broadcaster changes a service or removes a service while you are listening to it. Use autotune to restore available services to your
unit, see Using your DRX-602ES: Tuning.
I’ve lost my remote control
If you lose your remote control you can still use your DRX-602ES but you will not be able to access your preset stations, switch between primary or
secondary services or use DRC or mute facilities. Contact VideoLogic Support to obtain a replacement remote control, see Getting Help.
I can’t hear my FM/AM radio although it is connected
!Ensure that your DRX-602ES is switched off. This enables your FM/AM radio to pass through the analogue outputs to your amplifier.
!Ensure that you have connected your FM/AM radio to your DRX-602ES and your DRX-602ES to your amplifier correctly, see Setting up.
!Ensure that your FM/AM radio and amplifier are switched on and that the FM/AM radio is tuned to a station.
I can’t hear the station I have selected on the display
To hear the station you need to confirm your selection by pressing the large tuning button, see Using your DRX-602ES; Selecting a service.
I hear a 'burbling' sound on some stations
Although DAB is excellent at providing quality audio from very little signal, the quality can suffer if the signal strength is too low. If that happens, a
‘burbling’ sound can sometimes be heard. Check your aerial connection and position, see Setting up: Connecting to your aerial.
If the problem persists, a signal booster may be the solution - these are available from our on-line store at www.videologic.com
Autotune takes a long time or can’t find a service I know I should receive
Ensure you have selected the relevant tuning zone for your location, this ensures that the correct frequency band is scanned for services, see Using
your DRX-602ES: Changing your tuning zone.
For the latest troubleshooting information and a list of Frequently Asked Questions (FAQs), visit the DRX-602ES support section on our website at
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