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Victron Lynx Smart BMS 500 Manual

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• Are you using the Windows version of the VictronConnect App? The Windows version cannot use Bluetooth. Use an Android,
iOS or macOS device instead.
• Has Bluetooth been disabled in the VictronConnect settings?
• Does VictronConnect have an issue? Try to connect to another Victron product, does this work? If that also does not work, then
there probably is an issue with the phone or tablet. Refer to the troubleshooting section of the VictronConnect manual.
Pin code lost
If you have lost the PIN code, you will need to reset the PIN code to its default PIN code. This is done in the VictronConnect App.
• Navigate to the device list of the VictronConnect App. Click on the option symbol next to the product listing.
• A new window will open which allows you to reset the PIN code back to its default: 000000.
• Enter the batteries unique PUK code as printed on the product information sticker on the product.
• More information and specific instructions can be found in the VictronConnect manual.
Interrupted firmware update
This is recoverable, just try to update the firmware again.
10.6. GX device issues
This chapter only describes the most common issues. If this chapter does not solve your issue, consult the manual of the GX
device.
Incorrect CAN-bus profile selected
Check that VE.Can is set to use the correct CAN-bus profile. Navigate to settings/services/VE.Can port and check if it is set to
"VE.Can and Lynx Ion BMS 250kb.
RJ45 terminator or cable issue
VE.Can devices connect in "daisy chain" to each other and a RJ45 terminator needs to be used with the first and last device in
the chain.
When connecting VE.Can device always use "manufactured" RJ45 UTP cables. Do not manufacture these cables yourself. Many
communication and other seemingly unrelated product issues are caused by faulty home made cables.
Lynx Smart BMS
Page 34 Troubleshooting and Support
… 37 …


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