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Viewpoint Handleiding TeleVantage 8.0
Versie 1.1 Pagina 24 van 29
3.2.3 Persoonlijke statussen
Standaard wordt de persoonlijke status die u kunt activeren vaak gebruikt om voor uw
collega‟s duidelijk te maken of u aanwezig en beschikbaar bent of niet. De persoonlijke status
is echter ook op een andere manier te gebruiken: U kunt voor iedere persoonlijke status
aangeven welke routinglist en begroetingstekst u wilt gebruiken. Op die manier kunt u de
routering van uw oproepen af laten hangen van uw persoonlijke status.
Zo kunt u uw oproepen automatisch doorschakelen naar uw mobiel indien u „out of the office‟
bent en bijvoorbeeld naar een collega wanneer u „in a meeting‟ zit.
3.2.4 Call Rules
Naast het volgen van een bepaalde route afhankelijk van uw persoonlijke status is het ook
mogelijk om op basis van bepaalde (uitzonderings)regels een oproep (anders) te routeren.
Dit doet u via de Call Rules.
U kunt op basis van bepaalde condities, een afwijkende routing list laten volgen.
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