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Viewpoint Handleiding TeleVantage 8.0
Versie 1.1 Pagina 5 van 29
1.2.1 Call Monitor
De Call Monitor is het venster waarin oproepen binnenkomen en de bijbehorende informatie
zichtbaar wordt gemaakt. Tevens zullen hier de meeste handelingen gedaan worden in het
dagelijks gebruik aangezien hier oproepen bijvoorbeeld doorverbonden en gesprekken in de
wacht geplaatst kunnen worden.
Hier komen alle gesprekken binnen.
(Let op tabblad onderaan dit venster)
Naast actieve gesprekken worden ook wachtende
oproepen weergegeven.
Met de tabbladen onder in beeld bepaalt u welke
gesprekken getoond worden
.
My phone = oproepen rechtstreeks op uw toestel
All = oproepen voor alle ACD-groepen waar u deel van
uit maakt.
Xxx = oproepen voor de ACD-groep xxx waar u
onderdeel van
uitmaakt(hierbij is xxx de naam van de bewuste
ACD-groep)
In dit vak kunnen eventuele notities bij een gesprek
gemaakt worden. Deze notities worden meegezonden
indien u het gesprek doorverbindt, tevens kunt u de
notities achteraf nog teruglezen in de Call Log.
In dit vak staat een
overzicht van alle interne
nummers. Eventueel kan dit
overzicht onderverdeeld zijn
in verschillende afdelingen
welke dan als tabblad
onderaan dit venster
weergegeven wordt.
5


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