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20 04/237102-803E
Withproperinstallation,operation,andmaintenanceyourwoodappliancewillprovideyearsoftrouble-freeservice.Ifyoudo
experienceaproblem,thistroubleshootingguidewillassistyouoraqualiedservicepersoninthediagnosisofaproblem
and the corrective action to be taken.
Start Fire Problems Possible Cause Solution
Cannotgetrestarted
Excessive smoke or spillage
Burns too slowly
Not enough heat output
Not enough kindling/paper or no
kindling/paper
Use dry kindling, more paper. Arrange kindling &
wood for air movement.
Notenoughairforretoignite
Check for restricted termination cap
Check for blockage of outside air kit; if installed.
Checkforueblockage.
Pre-warmuebeforestartingre(refertoBuilding
a Fire section on page 12).
Check for adequate vent height (refer to Chimney
Height / Rise and Run section on page 14 of the
Installationmanual).
Open window below the appliance towards
the wind.
Woodconditionistoowet,
too large
Use dry, seasoned wood (refer to Seasoned
Wood section on page 10).
Bed of coals not established before
adding wood
Start with paper & kindling to establish bed of coals
(refer to Building a Fire section on page 12).
Flue blockage such as birds’ nests
or leaves in termination cap
Have chimney inspected for creosote and cleaned
byacertiedchimneysweep.
Down draft or negative pressure
Competition with exhaust devices
Do not use exhaust fans during start-up (refer to
Negative Pressure section on page 15).
Open window below the appliance towards
the wind.
Fire burns too fast
Extremely dry or soft wood
Mix in hardwood.
Mixinlessseasonedwoodafterreisestablished
(refer to Wood Fuel section on page 12).
Overdrafting
Check for correct vent height; too much vertical
height creates over drafting.
Check location of vent termination (refer to
Chimney Termination Requirement section on
page 13 of the Installationmanual).
Table 20.1
4 4 Troubleshooting Guide
20


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