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Verizon VZAccess Manager Manual

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Troubleshooting 58
© 2004 Verizon Wireless
I get "There is no dial tone"
while trying to connect, using
my wireless phone.
or
It seems as if the wireless
phone is not being
recognized at all.
·
Try powering the wireless phone OFF, then ON again. If using
a PC Card you can remove it and reinsert it. Then try to
establish your session again.
·
Raise the antenna on your wireless phone, and verify that
there is a "D" on the display to indicate digital coverage. If you
are not within the digital coverage area, wait until you are back
in the Verizon Wireless digital coverage area to place your
call.
·
Note: There is a known issue with some Kyocera 2035s, which
will cause this symptom if you receive or miss a call then
connect the wireless phone to your PC and attempt to use
your Quick 2 Net (14.4 kbps) connection. Powering the
wireless phone OFF and then back ON will reset the phone,
allowing you to use it. If you take the wireless phone in for
service, the phone's software can be upgraded to the latest
version to resolve this issue.
·
If you are using a NationalAccess capable wireless phone and
cable, verify the serial port speed setting on the phone is set to
19,200 or 115,200. If your serial port supports 115,200 or
230,400, VZAccess Manager will automatically set the phone
to the best speed setting. See your wireless phone's manual
for instructions on how to do this. If your wireless phone does
not have a speed setting, power it OFF, then ON again.
·
If using a USB cable, be sure you connected it to the same
port it was connected to when you configured VZAccess
Manager. You can reset the USB drivers by unplugging and
reconnecting the USB cable. If necessary, from VZAccess
Manager's main screen you can select "Tools", "Run Wizard"
to run the setup wizard again to redetect and configure the
phone.
… 59 …


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