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189Vectron ServiceCall
ServiceCall
ES
2. Instrucción del personal de servicio
Para evitar que el personal de servicio vea la introducción del Vec-
tron ServiceCall tal vez como una “tutela“ o como una crítica indirec-
taasutrabajo,ademásdedarleunabreveinstrucciónsobrelaexpli-
cación que hay que dar a los clientes respecto a los nes buscados
(véase el punto 1.), es recomendable destacar también los aspectos
positivos para los empleados:
Unaposibleexposición:
• Laintroduccióndelsistemanodebeentendersecomounacrítica
al trabajo prestado hasta entonces por el personal de servicio. De
acuerdo con el lema “nobody is perfect“, en el frenesí del trabajo
diario alguna vez puede ocurrir que pase desapercibido el deseo
de un cliente de ser servido. El Vectron ServiceCall le quita al per-
sonal de servicio la tensión de que tal eventualidad suscita.
• ElVectronServiceCalleliminalasdecienciasinclusoenlocales
degastronomíaquecuentanyaconunaexcelentecalidaddeser-
vicio para una plena satisfacción del cliente.
• LaexperienciademuestraqueelVectronServiceCallrepercuteen
una mejor calidad del servicio, una mayor satisfacción del cliente
y, por ende, un aumento de la facturación. El puesto de trabajo no
sólo se hace así más seguro, es que, además, el personal de servi-
cio que lleve comisión también ganará más.
• La experiencia tambiéndemuestra que el volumen de propinas
aumenta.
49


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