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188 Vectron ServiceCall
Anexo
Importantes instrucciones sobre la primera utiliza-
ción
Gracias a una optimización de la calidad del servicio, con el sistema
Vectron ServiceCall los especialistas en gastronomía cuentan con
un instrumento ideal para aumentar la satisfacción de los clientes
y con ello su fidelidad, al mismo tiempo que aumenta el volumen de
facturación por cliente. Con la integración del Vectron ServiceCall
en el sistema de cajas de Vectron –de forma ideal también en los
sistemas móviles de cajas de Vectron– se obtiene una solución tec-
nológica perfecta.
Parapoderaprovecharalximodesdeuniniciotodoslosbene-
cios, incluso con la integración del sistema Vectron ServiceCall en
los procesos de producción, deben tenerse en cuenta las siguientes
instrucciones.
1. Instrucción de los clientes
Apesardeltextodeavisoenlaparteposteriordelexpositordeme-
sa, los clientes pueden sacar la impresión de que sólo deben usar el
botón de llamada del ServiceCall para dirigirse al personal del local,
en lugar de buscar el habitual contacto visual con éste o, p. ej., llamar
su atención con un gesto de la mano para solicitar el servicio.
Si ocurre esto, sería a buen seguro útil que el personal del local, cuan-
do acuda a atender por primera vez a aquellos clientes n no fami-
liarizados con el sistema, les adviertan brevemente de que el sistema
espensado sólo para aquellos posibles casos en los que el cliente
crea estar esperando demasiado a contactar con el personal de ser-
vicio o que nadie ha advertido que desea ser servido.
48


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