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Cleaning the charging station
• Clean the charging station regularly.
• Remove the power adapter from the mains power, if plugged in.
• Never immerse the charging station in water or any other liquid.
• Clean the charging station with a damp cloth.
• Never use aggressive or abrasive cleaning materials, a scouring sponge or steel wool; these will damage
and scratch the surface of the charging station.
• Thoroughly dry the charging station.
5) TROUBLESHOOTING
“The device does not power on.”
• Charge the battery.
• Please make sure there are no obstructions such as ropes, long hairs, etc. in the wheels. Clean when
necessary.
• Make sure the temperature is not below 0°C or above 40°C.
“The device is not charging.”
• Make sure the charging plates are connecting properly.
• Make sure the power adapter is plugged in correctly into electrical outlet.
• Check the power adapter, the power inlet of the charging station, and the charging port of the device for
possible damage.
“The device keeps bumping into walls or falling from steep edges/stairs.”
• Clean the anti-collision and cli sensors with a soft dry cloth.
• Test the area you are going to clean, observing the possible cause of the problem.
• Block steep edges and stairs so the device cannot fall.
“The vacuuming performance drops.”
• Empty and clean the dust container.
• Check if the dust container is properly installed.
• Check if objects are blocking the suction port.
• Please make sure there are no obstructions such as ropes, long hairs, etc. in the sweeping brushes,
clean when necessary.
“The remote control is not working.”
• Replace the batteries according to the instructions.
• Make sure the device is switched on and the battery is charged.
• Clean the IR receiver on the device and/or charging station with a soft dry cloth.
• Make sure the device and remote control are within an eective range of > 3 metre.
• The control operation may be impossible if there are obstacles between the device and the remote
control.
15


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