4. Troubleshooting
PROBLEM POSSIBLE CAUSES / SUGGESTED SOLUTIONS
The coffee does not taste good – Try again with a different quantity of coffee or a different brand.
The coffee has no foam or
very little foam
– The coffee is not fresh.
– Try using more finely ground or freshly ground coffee.
– Use more coffee.
The coffee is not hot enough – Warm the cups in advance (e.g. in the cup storage area).
– Pre-heat the sieve holder by inserting it for a few minutes.
The cups are not equally full – The coffee has not been evenly distributed in the sieve. Do not press the coffee down
too firmly!
– Clean the sieve support.
Milk foam cannot be produced – The steam pipe is blocked. Clean the steam pipe.
– Use a bigger, rather narrow beaker, ideally made of stainless steel.
– Always use cold milk.
The coffee drips out of the
sieve support
– Put less coffee in the sieve support.
– The single-portion bag ("pad") is incorrectly positioned.
– Clean the water outlet.
Water issues from the
machine
– Empty the water catch basin regularly.
The coffee flows very slowly
out of the sieve holder or does
not flow at all
– The quantity of coffee grounds in the sieve is excessive.
– Use more coarsely ground coffee.
– The machine needs descaling.
– The filter sieve is blocked. Clean the sieve.
– Clean the water outlet of the brewing head.
Coffee grounds are found in
the cup
– Clean the sieve.
The pump makes too much
noise
– Stop the machine dispensing coffee at once (turn left knob to ). The water tank is
incorrectly positioned or is empty. Adjust the water tank, or take it out and fill it with
water.
The machine just doesn’t
work at all
– Check the power cable and the plug.
– Possibly the water tank was empty, and consequently the safety valve has been activated.
– Switch off the machine and wait for about 30 minutes. Then switch it on again.
When the machine is not in use, or if you are sending it to the Service Centre,
all water must be removed from the system. Remove the water tank, turn the
coffee quantity switch to the right, open the steam valve, start coffee supply
and wait until only air issues. Activate coffee supply switch once more, and
close valve. Switch off at on/off switch and disconnect power.
4.2 Storage and transport
