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Cause Solution
The swivels of the hoses are too short Get a different inlet set or different hoses
There is too much scale deposit in the tankDisassemble and drain
The magnesium anode has dissolved Contact the party that supplied
the device originally
within the warranty period *
Connections on the device have not Tighten
Sealing rings between hoses and
device are missing Add rings
Sealing rings between hoses and
device are defective Replace rings
Tank is leaking Contact the supplier of the device *
Connection between tank and
heating element is leaking Contact the supplier of the device *
Safety unit is not properly attached Tighten
Safety unit is ejecting water Mount discharge of safety unit
Main valve closed Open Main valve
Stop valves closed Open stop valves
Stop valve safety unit closed Open stop valve
Plug is not connected Connect plug
Thermostat button not at the
right position Temperature set too low
Heating element defective Contact the supplier of the device *
Thermostat set too high Temperature set too high
Water pressure too low Further open main/stop valves
Thermostat and safeguard defective
Thermostat and safeguard defective Contact the supplier of the device *
Too much scale deposit in the device Disassemble and drain
There is air in the pipes Properly open and vent both valves
(stop valve, kitchen tap)
Too many appliances on 1 group Try a different group
There is a short-circuit in
the electrical wiring Contact the supplier of the device *
There is a short-circuit in the element Contact the purchase address
There is a short-circuit in the thermostat Contact the purchase address
Plug is not connected Connect plug
No water in the device and safety
power interrupter is activated
This work may only be carried out by
professionals: Pull out the plug and allow the
device to cool down for 20 minutes.
Disassemble the panel on the bottom side.
The reset thermal switch is on the left-hand
side seen from the front. Press the reset
button. Assemble the panel.
Main power interrupted Check in group box
Thermostat is off Turn the button further
The device is already at temperature Do nothing
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