5
Manufacturer’s terms of warranty
1. Case of warranty
The manufacturer grants a warranty for malfunctions in the
appliance which are based on material or production faults. In
addition to this, the statutory warranty claims against the seller
remain valid.
A claim under warranty shall not pertain:
– for parts subject to wear and in cases of natural wear and
tear,
– as a result of not original Truma parts being used in the ap-
pliance and as a result of unsuitable gas pressure regulators
being used,
– as a consequence of failure to respect Truma instructions for
installation and use,
– as a consequence of improper handling,
– as a consequence of improper transport packing, not
arranged by Truma.
2. Scope of warranty
The warranty is valid for malfunctions as stated under item 1,
which occur within 24 months after conclusion of the pur-
chase agreement between the seller and the final consumer.
The manufacturers will make good such defects by subse-
quent fulfilment, i.e. at their discretion either by repair or re-
placement. In the event of manufacturers providing service un-
der warranty, the term of the warranty shall not recommence
anew with regard to the repaired or replaced parts; rather, the
old warranty period shall continue to run. More extensive
claims, in particular claims for compensatory damages by pur-
chasers or third parties, shall be excluded. This does not affect
the rules of the product liability law.
The manufacturer shall bear the cost of employing the Truma
customer service for the removal of a malfunction under
warranty - in particular transportation costs, travelling expenses,
job and material costs, as long as the service is carried out in
Germany. Customer service carried out abroad is not covered
by the warranty.
Additional costs based on complicated removal and installation
conditions of the appliance (e.g. removal of furniture or parts
of the vehicle body) do not come under warranty.
3. Raising the case of warranty
The manufacturer's address is:
Truma Gerätetechnik GmbH & Co. KG,
Wernher-von-Braun Strasse 12, D-85640 Putzbrunn (Munich).
In Germany, in the event of faults the Truma Service Centre
should in principle be contacted; in other countries, the individ-
ual service partners are available (see address list). Any com-
plaints are to be described in detail. In addition, the properly
completed guarantee certificate is to be presented, or the
factory number of the unit and the date of purchase given.
In order for the manufacturers to be able to determine whether
an incident subject to guarantee has occurred, the end user
must, at his own risk, bring the device to the manufacturers or
send it to them. If there is damage to heaters (heat exchang-
ers), the gas pressure regulator must also be sent back to the
factory.
In instances of the device being sent to the works, dispatch is
to be effected by freight transport. In cases under guarantee,
the works shall bear the transport costs or the costs of delivery
and return. If the damage is deemed not to be a warranty case,
the manufacturer shall notify the customer and shall specify re-
pair costs which shall not be borne by the manufacturer; in this
case, the customer shall also bear the shipping costs.
Fault finding
Gas operation
Symptom Cause
When switching on, the – No 12 V supply voltage
heater does not operate – Window open
Check the power supply (operation voltage min. 10.5 V).
Check the water heater fuse (refer to mainanance „Fuses“).
Close any windows above the cowl.
When switching on, the – Cowl cover fitted
heater does not operate – Air in the gas supply
and the red lamp lights up – No gas supply
after approx. 30 secs. – Incorrect gas pressure
Remove cowl cover and/or clear any obstruction.
Check gas valves and gas bottle.
To unlock (and purge air), switch off the appliance, wait
5 minutes, and switch on again.
Heater operates for a – Over temperature thermostat
prolonged time and then operated
the red lamp lights up
Check water content, refill if required (close drain valve).
To unlock, switch off the appliance, wait 5 minutes, and switch
on again.
Electrical operation
Symptom Cause
When switching on, the – No 230 V supply voltage
heater does not operate – Over temperature thermostat
operated
Connect the caravan to the site supply and/or check residual
current circuit breaker.
Check water content, refill if required (close drain valve).
The electrical heating element is fitted with an excess tempera-
ture cut-out. In event of a fault, switch off at the control panel,
wait 5 minutes, then switch on again.
Water supply
Symptom Cause
Water drips from the – Water pressure to high
safety/drain valve
Check water pressure (max. 2.8 bar), use a pressure reducer
when connected to central water supply.
When opening the cold – Hot water flows back through
water tap, hot water tap – the cold water supply
comes out
Fit a no-return valve in the cold water supply (refer to installa-
tion instructions „Water connection“).
If fault persists please contact the nearest
Truma-Service (refer to page 10).
