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Troubleshooting
The paper cassette matching the paper size and paper type of the print job is
empty. Load paper into the paper cassette as displayed in place of #. Press
[Continue] ([Right Select]) to resume printing.
If you want to print from a different paper source, press [Alt] ([Left Select]) to
display Alternative: and you can change the source for paper feeding. You
can abandon printing by pressing [Cancel].
There is no paper cassette installed in the printer that matches the paper size
and paper type of the print job. Set paper in the MP tray. Press [Continue]
([Right Select]) to resume printing. (Note that feeding the paper having a paper
size which does not match the current paper size from the MP tray can cause
paper jam.)
If you want to print from a different paper source, press [Alt] ([Left Select]) to
display Alternative: and you can change the source for paper feeding. You
can abandon printing by pressing [Cancel].
This message is displayed when Low was selected in Security Level.
#### represents a mechanical error (#=0, 1, 2, ...). Call for service. The printer
does not operate when this message is displayed. The total number of pages
printed is also indicated, e.g. 0123456.
Make a note of the error code displayed on the message display, and contact
your service representative.
The total amount of data received by the printer exceeds the printer’s internal
memory.
Press [OK] to resume printing. You can abandon printing by pressing [Cancel].
If Auto Error Clear is set to On, printing will be automatically resumed after a
preset period of time.
Multi copies cannot be printed because RAM disk is disabled or the SSD is not
installed. Try adding more memory or installing SSD, and configuring the RAM
disk settings.
Press [OK] to print only one copy.
This message is displayed if the installed toner container is non-genuine.
The manufacturer assumes no responsibility for damage caused by a non-
genuine toner.
When you want to use the toner container currently installed, press [OK] and
[Cancel] simultaneously for 3 seconds or more.
Message Corrective Action
Load paper in
cassette #.
A4
Plain
Load paper in
MP tray.
A4
Plain
Low security
Machine failure.
Call service.
####:0123456
Memory is full.
Print job cannot be
processed completely.
No multi copies.
Press [OK].
Non-genuine Toner.
Press [Help].
297


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