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Trend Micro ServerProtect 5 Manual

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Registering and Contacting Technical Support
6-3
Registering Trend Micro ServerProtect
Trend Micro or an authorized reseller provides technical support, virus pattern
downloads, and program updates for one (1) year to all registered users, after which
you must purchase renewal maintenance.
To register ServerProtect visit the following Web site:
www.trendmicro.com/support/registration.asp
Using Knowledge Base
Trend Micro provides Knowledge Base, an online database filled with answers to
technical product questions. Use Knowledge Base, for example, if you are getting an
error message and want to find out what to do.
kb.trendmicro.com/solutions/solutionSearch.asp
New solutions are added daily. However, if you don't find the answer you seek, you
can submit your question online, where the personnel at TrendLabs™ will provide
you with an answer or contact you for more information.
Sending Trend Micro Your Viruses
ServerProtect detects infected files by means of pattern-matching (comparing files
being scanned to the "fingerprints" of known viruses) and heuristics (monitoring the
behavior of a file for tell-tale virus-like behavior). While these two methods are
sufficient for most users, you also receive the support of Trend Micro antivirus
engineers.
If you find a suspicious file (that is, ServerProtect does not identify it as a virus but
you find that it exhibits strange behavior), or find a file that causes a "false alarm"
(that is, you know that the file is not infected but ServerProtect identifies it as a
virus), we invite you to send it to Trend Micro virus engineers for further analysis.
To submit a file to Trend Micro Virus Doctor:
1. Select a Normal Server on the domain name tree.
2. Click Do > Submit File on the main menu. The Submit File screen appears.
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