Manual Trekstor MovieStation Antarius PLUS (page 52 of 59) (English, German)

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10) FAQ

This chapter gives you information on how to solve some problems that may occur with

your MovieStation.

I have connected the MovieStation to my television or my HiFi system. Why is no

picture showing on my television or no sound coming from my HiFi system?

This problem may have several causes. Please check the following items:

1) Please ensure that you have selected the correct AV source on your television set.

2) Please check that you have connected the correct cable for the output of the video and

audio signals. Information on the correct connection of the MovieStation to your home

entertainment system can be found in the "Connecting the TrekStor MovieStation to the

Home Entertainment System" chapter in these operating instructions.

3) Even if you have correctly connected the MovieStation, it is possible that it may be in the

incorrect video output mode. To select a different mode, press the "TV-OUT" button. Wait

a few seconds until the MovieStation and your television have implemented the change.

Repeat this procedure until the picture is correctly displayed on your television.

My MovieStation is connected correctly to my television. I can no longer see my

media files in the browser or they are only partially listed in the "Browser".

A special media filter is active.

Only media files that correspond to the active media filter are displayed on your television.

If you select e.g. the media filter "M

U S I C ", no picture files are shown in the browser. Press the

"ME D I A TY P E " button on your remote control to change the media filter. If you want to see all

supported media files, please choose the media filter "AL L ".

Unsupported format.

Your MovieStation supports a great variety of media file formats, a detailed list can be found

at the end of these instructions. If you try to play a file that uses an unsupported file format,

a message will be displayed. If you want to check the utilized audio and video format for a

media file, you can use the free software MediaInfo (http://mediainfo.sourceforge.net/).

The chosen media source is not connected to the MovieStation.

If you select a media source that is not currently connected to the MovieStation, such as a USB

stick, this source will be displayed as empty. As soon as a device is connected, the content

appears in the respective path.

If no folders or files are displayed for a resource connected via the network, check the settings

for your network and your network shares. Please check the user name and password, if they

are required for access, and also the firewall settings of your computers.

I want to copy files onto an external data storage device with my MovieStation, but I

always get an error message.

To use the copy function of your MovieStation, the device (or the partition), that you want to

copy the data onto, must be formatted with one of the following file systems:

FAT, FAT32, NTFS, ext3.

Please use only targets formatted with FAT, FAT32, NTFS or ext3 for copying onto.

I want to perform a firmware update for my MovieStation but my television goes

blank.

In some cases, the display via HDMI is not correct during a firmware update.

Please make sure that your MovieStation is also connected to your television via the

composite video connection during the firmware update, not only via HDMI, and select the

composite video input as the active input of your television.

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Trekstor MovieStation Antarius PLUS Manual

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